Is process of maintaining proper movement of all mechanical parts. Each manufacturer determine their own optimum specifications for each piano the manufacturer. We believe the piano makers understand the best settings for their instruments and as such we do not make any major modifications. There are several "systems" claiming to improve the touch and playability of instruments. Due to the high cost of these services we don't offer them.

Our Philosophy

We strive to achieve a consistent and uniform touch and tone from key number 1 to key number 88. This takes time to achieve.

Recognizing this level of service is not necessary for many of our customers and do not insist or demand that minor technical adjustments be made when servicing your instrument.

We do inform you of any adjustments that could be made to improve the playability and longevity of your piano. Minor adjustments are always provided at no cost to you.


  1. Keys
    • Bed the keyframe
    • Clean & Lubricate keypins
    • Ensure proper tolerances between keypins, and bushings
    • Square keys
    • Set key height
    • Level keys
    • Set key depth
  2. Action
    • Check Felts for irregular wear, replace as needed
    • Lubricate flanges
    • Tighten binding screws
    • Tension springs if necessary (all styles)
    • Align whippens, hammers, & dampers
    • Set hammer distance from strings
    • Set jack placement (grand)
    • Set repetition lever height (grand)
    • Set let off
    • Set drop screw (grand)
    • Set hammer checking distance
    • Set repetition lever spring
    • Set damper lift
    • Test for let off and after-touch, goal is uniformity from note to note. Never use key dip adjustments to achieve uniform after-touch, all keys should have the same key height & key dip!
  3. Strings
    • Tighten plate bolts and struts
    • Seat strings hitch pins
    • Seat strings to bridges
    • Terminate strings at capo and agraffes
    • Check beckett string relationship, tight without a gap between string a beckett hole
    • Level strings, due to inconsistencies in manufacturing you may or may not be able to get the string perfectly level. This will be addressed "Hammers"
  4. Tuning
    • Quick tune piano to A440
    • Concert tune piano
    • Evaluate piano personality, listening to tone and duration of piano's resonance
  5. Hammers
    • Inspect hammers for wear
    • Re-shape hammers if not too worn
    • Mate hammer to strings (If strings cannot be leveled file your hammer to mate to each string)
    • Listen
    • Determine whether the piano should be bright or mellow (this is a matter of personal preference and the clients input is crucial at this stage of this specific process)
    • Voice piano
    • Re-fit hammers as necessary
    • Listen
    • Even out voicing if necessary
    • Re-fit hammers
    • Listen
    • More Voicing as necessary
  6. Final Evaluation
    • Final tuning as necessary
    • Fine regulation as necessary
    • Fine voicing as necessary
    • Play the piano, enjoy!

A long and tedious process which produces the most consistent professional results, this is our "Prepped for Performance" procedure